“Sales promised a start date. Who checked it?”
Examine how requests are assessed, when capacity is confirmed and who can commit to the start date.
OUR SERVICES / FROM SALES TO DELIVERY
Less work
between the work.
Searching for agreements. Checking who decides. Asking clients to explain something they already discussed. We help organise the handoffs where that extra work begins.
Choose the question
that needs attention now.
A focused question gives direction. You do not need to change the whole organisation at once.
01 / OPERATIONS
From sales
to delivery.
For assignments starting with missing information, uncertain capacity or unclear client agreements.
Make the start work02 / INTERNATIONAL TEAMS
Across borders.
Without loose ends.
For teams in different locations delivering together without shared agreements or clear decision authority.
Organise collaborationFamiliar in
your organisation?
“Our other office works with different agreements.”
Define the information every handoff needs and the working methods a local team can choose for itself.
“Everyone is involved, but no one makes the call.”
Separate preparing a decision, contributing advice and having the authority to decide.
What will you
have at the end?
Advice should connect to the work. Deliverables are agreements your team can actually use. We agree in advance which documents, pilot and handover fit your question.
This offer concerns work organisation. It does not include software implementation, legal assessment or tax advice. Specialist questions are scoped separately.
- A map of one client process and its obstacles
- A handoff card with criteria for starting work
- A clear division of decision authority and responsibility
- A tested way of working, an owner and a review point
BEFORE AN ENGAGEMENT STARTS
A proposal you
can decide on.
Not every question needs a large programme. We first define which process needs attention and what your own team can take forward.
- 01Question & scope
- Which handoff or decision will we examine? We also identify departments, systems and questions that fall outside the engagement.
- 02People & preparation
- A sponsor with decision authority, a process owner and colleagues who do the daily work. Everyone knows in advance when their input is needed.
- 03Schedule & fees
- Interviews, workshops, documentation and the review are included in the proposal. Any venue and travel costs are listed separately. Additional work requires discussion and approval.
- 04Handover & follow-up
- You receive the agreed process map, working agreements and handoff documents. We discuss who will maintain them and which questions remain after the trial.
START WITH ONE HANDOFF
Which assignment
could have started better?
Take a recent situation as your starting point. Who was involved, where did it stall and what needs to be clearer next time?
Discuss your question Demonstration · nothing is sent