OPERATIONS CONSULTING / INTERNATIONAL B2B SERVICES
Well sold.
Well delivered.
The client has signed. Now the work needs a good start. Meridia helps B2B service firms connect sales, delivery and international teams.
colleague need?
The assignment is clear.
Until someone needs to start.
A start date is promised before capacity is confirmed. Agreements sit in different inboxes. A local team waits for a decision from headquarters. We focus on that space between teams: who hands over what, who decides and when the work can move forward.
WHAT WE WORK ON
Where the promise
meets the practice.
For directors, operations leads and team managers at business service firms delivering across departments or national borders.
From sales
to delivery.
For assignments starting with missing information, uncertain capacity or unclear client agreements.
Make the start workAcross borders.
Without loose ends.
For teams in different locations delivering together without shared agreements or clear decision authority.
Organise collaborationILLUSTRATIVE WORKING DOCUMENT
Making advice
usable in practice.
These are not real client documents. They are three developed examples of the agreements that make an engagement concrete.
From sales to delivery
When is the assignment ready to start?
| What needs to be agreed? | Who confirms? |
|---|---|
| Scope and client agreements | Sales |
| Staffing and start date | Planning |
| Access and preparation | Project lead |
The project lead confirms the start once the agreed prerequisites have been checked.
Original fictional example. The precise content is agreed for each organisation.
Collaboration between two locations
Who can change a client agreement?
| Role in the decision | Responsibility |
|---|---|
| Local project team | Describes the change |
| Involved team leads | Assess the impact |
| Assignment owner | Makes and shares the decision |
Keep the choice, conditions and next action with the assignment so every involved team can move forward.
Original fictional example. The precise content is agreed for each organisation.
Reviewing a limited pilot
Does the new handoff work?
| What do we look at? | What do we ask? |
|---|---|
| Missing information | What did we have to ask for? |
| Waiting time | Which step were we waiting on? |
| Rework | What had to be done again? |
The process owner incorporates the review findings and schedules the next review point.
Original fictional example. The precise content is agreed for each organisation.
FROM THINKING TO DOING
Start with one assignment.
Improve the way it works.
We follow a recent client assignment from sale to start. With the people doing the work, we make the handoff concrete and test new agreements in practice.
Explore
Follow a recent assignment.
Agree
Clarify one handoff.
Test
Use it in ongoing work.
Hand over
Put the team in control.
Collaboration between two locations
Who can change a client agreement?
| Role in the decision | Responsibility |
|---|---|
| Local project team | Describes the change |
| Involved team leads | Assess the impact |
| Assignment owner | Makes and shares the decision |
Keep the choice, conditions and next action with the assignment so every involved team can move forward.
Original fictional example. The precise content is agreed for each organisation.
FIELD NOTE 01 / OWNERSHIP
Who can promise
the start date?
Commercial expectations, available capacity and a client commitment meet in one decision. If it is unclear who decides, another meeting rarely helps. Make the decision authority explicit first.
START WITH ONE HANDOFF
Which assignment
could have started better?
Take a recent situation as your starting point. Who was involved, where did it stall and what needs to be clearer next time?
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