Shared or local?
We distinguish client commitments and quality agreements that apply everywhere from delivery choices a local team can make. Exceptions get a clear owner.
SERVICE 02 / WORKING ACROSS BORDERS
One client assignment.
More than one office.
Sales in one country, a specialist in another. We help teams clarify which agreements are shared, what is decided locally and how information travels with the work.
A common starting point.
Room for local delivery.
A shared process does not need to make every team identical. It does need to clarify the information and decisions the next colleague requires.
Decisions that last
We record the question being decided, who contributes, who decides and where the decision can be found. Including by colleagues who were not in the meeting.
Handoffs across time zones
A colleague needs to move forward without waiting for your working day. We agree how to provide context, response expectations, urgent escalation and when a conversation is needed.
IMAGINED IN PRACTICE
A local change.
A shared consequence.
Imagine a local project team wants to adjust a client agreement. That affects another country’s team capacity. A working agreement defines who investigates the impact, who approves and how both teams and the client receive the decision.
Developed fictional scenario. No real organisation, locations or teams.
MERIDIA / WORKING EXAMPLE02
Collaboration between two locations
Who can change a client agreement?
| Role in the decision | Responsibility |
|---|---|
| Local project team | Describes the change |
| Involved team leads | Assess the impact |
| Assignment owner | Makes and shares the decision |
Record the decision
Keep the choice, conditions and next action with the assignment so every involved team can move forward.
Original fictional example. The precise content is agreed for each organisation.
Illustrative working document · no client results
Collaborate without
renegotiating every step.
- A clear view of shared and local decision authority
- A consistent format for decisions and handoff information
- Agreements on response expectations and urgent escalation
- A pilot with two involved teams and a joint review
START WITH ONE HANDOFF
Which assignment
could have started better?
Take a recent situation as your starting point. Who was involved, where did it stall and what needs to be clearer next time?
Discuss your question Demonstration · nothing is sent